There are three main implementations of abandoned carts/abandoned checkout across the platform and our integrations.
A platform-only version (known as the abandoned carts module, for our non-Magento and non-Shopify users).
A native version for Dotdigital for Adobe Commerce (Magento).
A Shopify connector version.
Don't mix and match
These are all separate versions, and shouldn't be used in combination with each other (unless documented, in the case of the Shopify connector) - otherwise you'll encounter problems.
The implementations are listed below, with links to their associated support articles. Please only make use of the implementation that meets your needs.
Abandoned carts module
This is available to our non-Adobe Commerce and non-Shopify users who don't already use abandoned cart email functionality.
Abandoned carts
Related article (in EasyEditor)
Dotdigital for Adobe Commerce (Magento 2)
If you're an Dotdigital for Adobe Commerce user, please use its native abandoned carts functionality.
Dotdigital for Adobe Commerce/Magento 2
Shopify connector
If you're using our Shopify connector, please use its native abandoned cart functionality.
Abandoned checkout for Shopify
The Shopify connector also has an abandoned checkout functionality. Learn more in Abandoned checkout with Shopify.