Transactional email needs to be enabled
To be able to use transactional emails in the connector, you'll firstly need to ask your dotmailer account manager to enable dotmailer's transactional email service within your account.
With the dotmailer for Magento connector, you can make use of dotmailer's transactional emails to send, manage and track all of your transactional emails. By doing this, you'll be benefiting from dotmailer's high deliverability rates, reporting tools, and analytic tools.
Using dotmailer's transactional email
The Magento integration uses the simple sending method of SMTP and is purely a delivery mechanism for all the transactional emails you already have set up in Magento. dotmailer doesn't provide any ability to edit, manipulate or design any of your transactional emails.
By using dotmailer's transactional email service, you benefit from not only improved deliverability of your transactional emails but also greater visibility and insight into the sends, opens and clicks for these communications.
After creating a transactional email user in dotmailer, you'll need to add the email address ('Username' in the connector) and password to the connector's 'Transactional Emails' section in STORES > Configuration > DOTMAILER.
Once happy, click Save Config and, provided all the details are correct, you'll be set up in the connector.
Before you start sending your transactional email, there are two more points to consider:
- All transactional emails sent from dotmailer must use a custom from address that's already been set up in your dotmailer account. If the from address set up in Magento doesn't exist in dotmailer then we'll alter the transactional email's from address to your account's default from address.
- It's also important to have set the 'unknown mail forward' on the from addresses you use in dotmailer to ensure that any replies to your transactional emails are forwarded on.