Dashboard

Contents

Account information
Connector Status
Data Analysis
Connector Logs
FAQs

Summary

The dashboard area provides an at-a-glance overview of your integrated account information, covering your dotmailer account's key information (including transactional data allowance/usage and API call usage), your overall connector health and status, data analysis for your store, and a log of your API calls to the connector.

Access the dashboard area by selecting Marketing Automation > Dashboard.

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A menu on the left will allow you to select which of the dasboards you'd like to view:

Account Information

This dashboard is a useful account management tool and provides an overview of your dotmailer account's key information and statistics. These include your account's name, main email address and main mobile phone number, a list of the account's managed users, the available SMS send credits, the API locale (en-UK, en-US, etc.), the API calls used in the last hour, the API calls remaining, the transactional data allowance in megabytes and the transactional data usage in megabytes. 

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Connector Status

This dashboard provides a complete system status overview of the connector. As it has to check such a large amount of information, it may take a little while to load up, so you may need to be patient.

Click on one of the areas to expand it and view the status statement for that particular aspect of the connector. It will tell you what is enabled, what is working well and what is not working so well and may need attention.

In short, it lets you know about anything that could potentially be an issue or is causing a problem.

Data Analysis

This dashboard displays key data on your sales, abandoned carts, customers and subscribers. There is also an RFM matrix (Recency, Frequency, Monetary value) for you to perform further analysis with.

In terms of sales statistics, it gives your total sales revenue, average order value, total number of orders and average orders created per day. In terms of abandoned carts statistics, it provides your total revenue lost in abandoned carts, the average revenue lost in an abandoned cart, the total number of abandoned carts and the average abandoned carts created per day. Your total number of customers and the average amount of customers created per day are listed, as well as the same statistics for subscribers, whilst the amount of subscribers who are also customers is provided.

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Connector Logs

This page is a viewer to the log file that the dotmailer extension creates and uses. As default we only show the last 10,000 lines of the log but this is normally sufficient. This log can be found in your default Magento log location on the server and is called connector_api.log

FAQs

When I click on 'Dashboard', why am I redirected to the API credentials screen?

This means you either don't have valid API details or simply don't have any entered. You can only access the dashboard area with enabled, valid and saved API credentials.

In 'Connector Status', I have numerous warnings about conflicts. Is this a problem?

Most of the time conflicts don't cause any issues. However, if you are experiencing issues with the connector this is a good place to start looking for what might be causing it.

When I view 'Connector Logs', recent activity for the connector is not showing. Why is this?

You need to enable logging for this. You can do this in System > Configuration > DOTMAILER > Developer > Debug.

Please comment underneath with any further questions you may have.

Magento 2.0

None of the above is available in Magento 2.0.
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