Handling survey responses

Summary

Survey responses can be handled in two ways: you can proactively assign them to your contacts when building a survey (this is explained in detail in Assigning questions to your contact data fields), or you can export them to a CSV or address book from the 'Survey report' page once your survey is finished. This article guides you through the latter option.

Exporting responses

You can export your responses to a survey in the 'Survey report' page, accessed by clicking on the Reports icon for a survey. When viewing a report, you can click on Export to CSV located in the top right of the page to download all the responses as a CSV file. 

CSV files can be opened in any text editor (such as Notepad on Windows PCs), but they can also be opened using most spreadsheet programs (such as Microsoft Excel).

See also the Survey reporting guide.

Adding responses to an address book

If your survey contains at least one email address element, you can add the email addresses you've collected to an address book. When viewing a report, you can click on Add to address book.

You can pick one of your existing address books, or create a new one.  If your survey contained more than one email address element, you can pick the ones you want to add to your address book.

How to add responses to address books even if they weren't assigned to contact data fields or the survey didn't include an email address element

If your survey responses weren't assigned to contact data fields, or if your survey didn't include an email address element, you can still add your responses to an address book:

  1. Export your responses to CSV, as described above.
  2. Go to Email and import the CSV into a new or existing address book. This is explained in more detail over at Importing contacts into an address book.
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