|Button text and 'Save' button|
|Impact of buttons on response types in reporting|
By default, all surveys and forms have one button.
- 'Submit' — to mark the survey as complete
Surveys with more than one page will also have 'Next' and 'Back' buttons to move between pages.
You have the option to add a 'Save' button for longer surveys, allowing respondents to save their answers and come back to them later.
Our 'Button settings' tab allows for the text and behaviour of these buttons to be changed so you can:
- Alter the text completely to suit your wording preference (if you wanted 'Back' to be 'Previous', for instance)
- Change the alignment of the buttons within the page
- Add the 'Save' button (particularly useful when the survey's long or multi-page)
To configure these buttons:
- Start editing your survey
- Click on the row of buttons at the bottom of the survey (this will open the button settings menu in the side panel)
Survey buttons can be aligned as follows:
- Standard - with the 'Back' button aligned to the left and 'Next', 'Save', and 'Submit' buttons aligned to the right
- Left - with all buttons aligned to the left
- Centre - with all buttons aligned in the centre of the page
- Right - with all buttons aligned to the right of the page
The text on all four buttons can be edited. To edit the text of the 'Back' and 'Next' buttons, your survey must have two or more pages.
To display the 'Save' button and edit the text, tick the Display a 'Save' button option. This will add a 'Save' button to every page of your survey and the field to edit the button text will become available.
Unchecking this option will remove the 'Save' button from all pages of the survey.
It's important to be aware of the impact these buttons will have upon your survey reporting, along with your respondents' use of them.
The area affected by these buttons will be a pie chart on the overview tab called 'Response summary'; this provides a breakdown of the responses received.
The three separate response types are classed, and produced, as follows:
- Completed: The survey has been completed, start to finish; the respondent has filled in the survey and clicked ‘Submit’.
- Partial: The survey has been started but not finished; a ‘partial’ response is registered by the respondent clicking either ‘Next’/’Back’ or ‘Save’ without submitting the survey. This means the survey needs to be longer than a page or have a ‘Save’ button to be capable of being registered as a ‘partial’ response.
Additionally, partial response data can also be selected for inclusion in the 'Responses' and 'Charts' reporting tabs.
- Bounces: The survey has been clicked on and possibly not even started, as the respondent hasn’t clicked on ‘Next’/’Back’ or ‘Save’ at any point. It may, of course, be the case that these buttons aren't included in the survey and thus aren't available to the respondent to make use of. If they were available, the respondent may well have used them to register a 'partial' response.
The use of these buttons is worth giving some thought to when designing your survey, as it can lead to providing you with more accurate reporting on the state of your response types.