Triggering an automatic response whenever a contact replies to any campaign they've been sent

Summary

You can set an auto response email as a default across all of you campaigns. This auto response is sent whenever your recipients click the Reply button once they have opened your email.

Setting a default auto responder

Select Automation > Default auto responder from the navigation bar.

The 'Default auto responder' screen is then displayed, listing all of the campaigns that are valid to choose from, and you have the ability to preview them for suitability.

Select the campaign you wish to send automatically whenever a contact uses the reply action within their email client. In the example above, we've selected the 'Thank you for contacting us' campaign.

In order to use this function, you must set the campaign you wish to send as a 'triggered' campaign.

Please note that the campaign selected will be sent to all replies received from all campaigns you send.

Once you have made your selection, click on the Save button.

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