Triggering an automatic response when a contact replies to a specific campaign they've been sent

Contents

Setting up an automatic response for a campaign
Changing or removing an auto responder

Summary 

You can set up an automatic response when a recipient replies to a specific campaign they've been sent.

Setting up an automatic response for a campaign

Select Campaigns from the navigation menu. Your existing campaigns are displayed in the list under the 'Unsent' tab.

Alongside the campaign you wish to set the automatic response for, click on the Summary icon.

The campaign's 'Summary' screen is displayed.

summary_icon_new.png

Click on the fourth step, Contacts, located in the top right of the screen (you'll also get here simply by following through the campaign creation process from beginning to end).

summary.png

The 'Select contacts and schedule campaign' screen is displayed.

select_contacts_screen.png

Click on the link Add an auto responder to this campaign located at the bottom of the screen.

The 'Auto responder' window will display. From the dropdown, select the campaign that will get sent to the recipient when they reply. Only

Only campaigns created as 'triggered' campaigns will appear in this list, so ensure you've firstly set up this type of campaign.

triggers_window1.png

When happy with your selection, click on Save.

The setting up of the auto responder will be confirmed at the foot of the 'Select contacts and schedule campaign' screen.

auto_responder_setup_confirmation.png

When happy, click on the Save & continue button.

This auto responder campaign will then get sent immediately to any recipients replying to the campaign.

Changing or removing an auto responder

To change or remove your auto responder, simply click on 'An auto responder has been added to this campaign' at the foot of the 'Select contacts and schedule campaign' screen. 

The 'Auto responder' window will reopen and you can select a different triggered campaign to change the auto responder, or select 'None' to remove the campaign's automatic response.

Once done, click Save.

Have more questions? Submit a request

Comments

  • Avatar

    a word of caution on the use of these types of Triggers as our company just found out today.

    If dotMailer has a backlog of single send mailers going out (eg triggered from a click through) there seems to be a risk that they are allocated 'low priority' by the dotMailer serviers.

    We experienced this in the last 24 hours providing confidential security information to 36,000 customers.

     

    Lets just say our telephones have been ringing off the hook instead

    Thanks

  • Avatar

    If a Default Auto Responder has been set. Is there a way to remove this for an individual campaign?
    Thanks

  • Avatar

    Hi James. If a default auto responder has been set, there isn't a way to remove it for just one campaign.

    You do have the option to go to Automation > Default auto responder and select 'None', which will stop a default auto responder going out across the board. Then you can add auto responders on an individual campaign basis, as the above article outlines, leaving the campaign you don't want sending them to not send them. I hope this is a workaround that could suit you.

    Edited by Neal Goldsmith
  • Avatar

    Hi Neal
    Thanks for your quick reply. I have implemented your work around.
    It is a shame though as we do want the auto-responder in the majority of cases, so having it "on" by default makes sesnse, but not if we can't turn it "off"

    I have submitted a feature request.

    Thanks again
    James