|How to log in with two-factor authentication|
|How to set up two-factor authentication|
To increase security by adding an extra level of identification for your account, you can enable two-factor authentication.
Two-factor authenticationTwo-factor authentication is a method of computer access that requires an extra layer of security, with two items of security information needed to access a system or a feature. For our email marketing platform, authentication is by SMS in addition to normal login credentials.
When two-factor authentication is enabled, a user will be sent an authentication code by SMS if they try to:
- Log in to your account from a computer (IP address) that has not used the account before
- Export contact data
- Go to the login page as usual
- Enter your email address and password
On successfully entering your email address and password, you will be shown an input box for an authentication code. The authentication code will be sent to your registered mobile phone number.
- Enter the authentication code
You will then be granted access to the system.
This will also happen when trying to export contact data.
Mouse over the person-and-cog icon in the top right of the screen to produce the settings menu and select Account. Next click on the Account settings tab and scroll down to the 'Security' section near the foot of the page.
Enter the mobile number that's already on record for the account, or change it if you want the two-factor authentication SMS to be sent to a different mobile number.
Two-factor authentication can't be enabled without a valid mobile number. On entering, or changing, the number and clicking Save settings, we will send an SMS to confirm the change.
If you have managed users on your account, each will need a mobile number to enable two-factor authentication. A window will appear in which to enter any required mobile numbers. Enter them and then click Save.
Once you've enabled the security measure, click the Save settings button at the foot of the page to confirm the changes.
Please noteTo disable this feature you'll need to contact support.