Securing your account with two-factor authentication

Contents

How to log in with two-factor authentication
How to set up two-factor authentication

Summary

To increase security by adding an extra level of identification for your account, you can enable two-factor authentication.

Two-factor authentication

Two-factor authentication is a method of computer access that requires an extra layer of security, with two items of security information needed to access a system or a feature. For our email marketing platform, authentication is by SMS in addition to normal login credentials.

When two-factor authentication is enabled, a user will be sent an authentication code by SMS if they try to:

  • Log in to your account from a computer (IP address) that has not used the account before
  • Export contact data

How to log in with two-factor authentication

  • Go to the login page as usual
  • Enter your email address and password

On successfully entering your email address and password, you will be shown an input box for an authentication code. The authentication code will be sent to your registered mobile phone number.

  • Enter the authentication code

You will then be granted access to the system.

This will also happen when trying to export contact data.

How to set up two-factor authentication

Click on the person-and-cog icon in the bottom left corner of the screen to produce the settings menu and select Account. Next click on the Account settings tab and scroll down to the 'Security' section near the foot of the page.

enable_two-factor_authentication_el.png

Enter the mobile number that's already on record for the account, or change it if you want the two-factor authentication SMS to be sent to a different mobile number.

Two-factor authentication can't be enabled without a valid mobile number. On entering, or changing, the number and clicking Save settings, we will send an SMS to confirm the change.

If you have managed users on your account, each will need a mobile number to enable two-factor authentication. A window will appear in which to enter any required mobile numbers. Enter them and then click Save.

Once you've enabled the security measure, click the Save settings button at the foot of the page to confirm the changes.

Please note

To disable this feature you'll need to contact support.
Have more questions? Submit a request

Comments

  • Avatar
    Can the two-factor authentication be used just for when logging in from a new location/device and when exporting contacts and not every time a user logs in from a device which he/she has used previously?
  • Avatar
    Hi Amar, Yes, our two-factor authentication works in this way. Users will be sent an authentication code by SMS if they try to log in to your account from a computer or device (IP address) that has not used the account before, or when exporting contact data.
  • Avatar

    "How to set up two-factor authentication - Mouse over the person-and-cog icon in the top right of the screen to produce the settings menu and select Account. Next click on the Account settings tab and scroll down to the 'Security' section near the foot of the page."

    This doesn't appear to be possible - the person-and-cog icon produces a menu, but no 'Account' option is shown. There's an option for 'Account utilities' but this appears to show a list of deleted items available to restore. Can you advise?

  • Avatar

    Hi Dan,

    Yes - you're a managed user on the account, and you don't currently have the required permissions enabled to allow you to see this 'Account' option. You'll need to contact your main account holder about setting up two-factor authentication for the account and about any changes that might need to be made to your managed user permissions.

Powered by Zendesk