Establishing when a contact subscribed

Contents

Finding a contact's last subscription date
Manually adding a subscribe date

Summary

For every contact, we store the date of their most recent subscription.

This information can be useful when dealing with contacts individually - for example, if they contact you to find out more about their subscription.

Finding a contact's last subscription date

To find the most recent subscription date of a contact:

  1. Edit the contact (see how to do this in Viewing and editing a contact).
  2. The date of their most recent subscription is displayed when mousing over the 'Status' tile. 

Note that if a contact unsubscribes and then resubscribes, the date of the resubscribe will be shown.

Note: For contacts that subscribed prior to 15 October 2014, 'Unknown' will be displayed.

Manually adding a subscribe date

If you wish to manually enter the last subscribed date for a contact (perhaps because it's set to 'Unknown', or if you know it to be incorrect), you can:

  1. Find and edit the contact, and mouse over the 'Status' tile as detailed above.
  2. Click on the date (or 'Unknown' if that's the case), which will open the 'Edit' side panel.
  3. Click on the link under 'Status' to open the 'Last subscribed date' side panel and select a date
  4. Click Apply.
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