Using the 'Soft bounces' report

Summary

The 'Soft bounces' report lists all of the contacts that couldn't be delivered to due to a soft bounce

The soft bounce threshold controls the number of times an email is allowed to bounce before being unsubscribed, and it's set under Contacts > Suppressed contacts > Bounce settings.

Soft bouncing can be a temporary issue (for instance, when a full mailbox gets cleared down) and sending to these email addresses later on may well succeed.

Find out more about different bounce and suppression types.

Using the report

The report lists all the contacts who've soft bounced.

A note on deleted contacts

Any subsequently deleted contacts in the report will be denoted as 'Deleted contact' (apart from deleted suppressed contacts whose email addresses will need to be retained).

soft_bounces_report.png

Filter by type

You can filter the list to exclude either 'soft bounces' or 'mail blocked' types.

Further actions

You can also:

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