The 'Soft bounces' report lists all of the contacts that couldn't be delivered to due to a soft bounce.
The soft bounce threshold controls the number of times an email is allowed to bounce before being unsubscribed, and it's set under Contacts > Suppressed contacts > Bounce settings.
Soft bouncing can be a temporary issue (for instance, when a full mailbox gets cleared down) and sending to these email addresses later on may well succeed.
Find out more about different bounce and suppression types.
Using the report
The report lists all the contacts who've soft bounced.
A note on deleted contactsAny subsequently deleted contacts in the report will be denoted as 'Deleted contact' (apart from deleted suppressed contacts whose email addresses will need to be retained).
Filter by type
You can filter the list to exclude either 'soft bounces' or 'mail blocked' types.
You can also:
- click on Display to change the view of the report
- export the report
- create an address book containing the listed contacts