Using the 'Non-openers' report

Summary

The 'Non-openers' report displays a list of recipients who aren't recorded as having opened your campaign at all.

Using the report

non_openers_report.png

Further actions

You can also:

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Comments

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    how do you delete the non openers?

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    Hi Grace. Thanks for your question. You can remove non-openers from your account by following these steps:

    1. Create a segment with these rules: include contacts that have been sent any campaign, and they have not opened any campaign they were sent.

    2. View the created segment.
    3. From there, you can click on More actions and select Remove from account from the dropdown.

    This will delete the non-openers contained in the segment for you.

    Here's more guidance on segments, if you need it - https://support.dotmailer.com/hc/en-gb/articles/212213728-Segmenting-your-contacts-Getting-started#newseg

    I hope that helps.

    Edited by Neal Goldsmith