Planned dotMailer downtime — Saturday 14 July 2012

On Saturday 14 July 2012 we will be performing some system upgrades (installing a new database server) which will result in our database and services being unavailable for up to 4 hours between 11am and 3pm UK time (10:00 – 14:00 UTC).

This upgrade will dramatically increase the speed of a number of operations in dotMailer and pave the way for more data-intensive features. For those more technically inclined, the specification is detailed on our blog.

Why do you need to know?

During this time many of our services will be unavailable – most notably the following:

  • Links in email campaigns may be unavailable — rather than being taken to the URL you have linked to, your contacts will see an error message
  • Links to the unsubscribe page will not work

For full details, please see our FAQ on the planned system upgrade.

What do you need to do?

  • Read through the FAQ thoroughly, to ensure you understand the implications.
  • Take this upgrade into account when planning your campaigns in the days leading up to the upgrade. For more advice on campaign planning, see our email marketing blog.
You will be able to follow our progress on the day on our Twitter feed.  We will (as usual) be using the hashtag #dMmaint if you wish to filter for just our maintenance tweets.
Have more questions? Submit a request

Comments

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    We are delighted to let you know that the upgrade is now complete and we are continuing to monitor the performance of the new hardware.

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