How you can get help

How to...

Get help from within dotMailer

You can get help on particular features from within dotMailer by clicking the 'Help' link on the menu bar. This will load up our FAQ section covering all areas of dotMailer. You don't even have to leave the application!

Download printable guides

If you prefer to print your documentation out, you can download our user guides - covering everything from getting started to our more advanced features - from the User Guides area on our site.

Watch us showing you how

You can watch videos, covering key dotMailer features, on our animated user guides pages. You can also register to join one of our frequent webinars (and watch some of the previous ones) at www.dotmailer.co.uk/webinars.

Get help from other dotMailer users

You can ask questions to other users from within our 'dotMailer Community' forum. Our support team is also active in here, offering their expert advice.

Attend official dotMailer training

dotMailer offers regular training sessions, which can be bespoke to your organisation or done as a workshop. Find out what's coming up at http://www.dotmailer.co.uk/support/training/default.aspx

Request a feature

We’re always keen to hear of new ideas from our users, so suggestions can be made on our Features Request forum http://support.dotmailer.com/categories/5414-feature-requests. And if you find someone with the same idea, you can vote for it with just one click!

Read up on best practice advice

Our Resource Centre contains loads of articles on best practice and insider tips – everything from maximising email deliverability to the Data Protection Act.

Keep up with the latest developments

Our blog over at www.dotdigitalblog.com contains articles on what’s new with dotMailer, as well as new developments in the industry.

Submit a support ticket

If you want to get in touch with us, you can email support@dotmailer.com or click the 'submit a request' link above, and we'll look into your issue.

Speak to someone

Sometimes it’s easier just to pick up the phone – and that’s fine. We have a support team that’s on call from 9:00am to 6:00pm, Monday to Friday.  Call 0845 337 9171.

Integrate with us

If you’re interested in using our API, head over to our API support pages for dedicated resources and sample code.

Have more questions? Submit a request

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