Adjusting soft bounce settings

Summary

You're able to set a threshold for the number of consecutive soft bounces allowed for a contact before they become suppressed in your account.

A lower number helps protect your sending reputation; a higher number helps to avoid suppressing contacts who are only bouncing temporarily.

Steps to adjust the soft bounce setting

  1. Select Contacts > Suppressed contacts from the navigation bar 
  2. In the 'Suppressed contacts' screen, click on the Bounce settings tab

    suppressed_contacts_bounce_settings_tab_el.png
  3. Either use the slider or enter a number from 1-5 to select your setting (the default setting is 4). 

    bounce_settings_tab_el.png
  4. Once you've set the number, click on the Save settings button.
Read more about bounces and suppressions »
Have more questions? Submit a request

Comments