|Disabling and resuming enrolments|
|Active programs limit|
An active program is one which is actively running; it's enrolling contacts and sending emails according to its rules. It can't be edited or deleted. However, enrolment can be disabled and resumed for an active program, plus it can be viewed, copied and/or deactivated.
An active program will state that it's active in the information message at the top of the program builder canvas, and that it's enrolling new contacts and sending emails.
You can turn off enrolments for a program without having to deactivate it. This will let contacts who are already enrolled to continue to progress through it; your program just won't enrol any more contacts. You can also resume enrolments after having disabled them.
To disable enrolment for a program, click on Utilities and then click on Disable contact enrolment.
This will, with immediate effect, disable enrolments and cause the information message to change in confirmation of this.
To resume enrolments once more, click on Utilities and click on Enable contact enrolment.
To view an active program, click on the Edit icon in the 'My programs' screen.
To copy an active program, click on the Copy icon on the 'My programs' screen. This creates an editable draft version of the program under the 'My programs' list. This is particularly useful when wanting to make a brand new program based on a similar structure, meaning you don't have to recreate it from scratch.
To deactivate a program, click on Deactivate this program.
If the program has ever enrolled any contacts it will change to a 'Deactivated' state. If it has never enrolled any contacts, it will revert to a 'Draft' state.
There's an active programs limit of 50 that you can have running at any one time on your account. You'll be warned of this limit when you're within five of it. Upon reaching the maximum program limit, a message will inform you that you'll need to deactivate one or more programs before you can activate a new one.
Ask your account manager if you require additional program allowances.